Identify Qantas's internal and external environments. Design a diagram that gives examples of elements that would make up their internal, operating and macro environments

Internal environment:
Conditions inside the organisation that affect its performance. It includes anything Qantas has some degree of control over such as:

• management policies
• management processes
• Office design/layout

Operating environment:

Refers to outside stakeholders that Qantas comes into direct contact with in the course of conducting its business such as:

• Customers
• Suppliers and creditors
• Competitors 
• Lobby groups

Macro environment:

This is made up of the broad factors in the economy and society within which Qantas operates such as:

• Globalisation
• Political influences
• Technological developments
• Economic influences
• Social attitudes
• Legal influences

Qantas's business environment: